Shipping & Returns
At PokéBase, we want your cards and sealed products to arrive safely. Below you’ll find information about dispatch, delivery, packaging and returns.
UK Shipping
PokéBase currently ships to addresses within the United Kingdom.
Available delivery services and exact postage costs are shown at checkout before payment. Shipping charges may vary depending on the size, value and weight of the order.
Dispatch
We aim to dispatch orders within 1–2 business days of receiving payment.
Orders placed at weekends or on UK bank holidays will normally begin processing on the next working day. If an unusual delay affects your order, we will contact you using the email address supplied at checkout.
Packaging
We take particular care when packing Pokémon TCG products.
- Individual cards are sleeved and protected appropriately for their value and condition.
- Graded cards receive additional protection to help prevent damage to the slab during transit.
- Sealed products are packed securely to protect boxes, wrapping and collectible packaging.
Tracking
Tracked delivery services are used where appropriate, particularly for higher-value orders. If your order is sent using a tracked service, tracking information will be provided once dispatched.
Please note that carrier delivery estimates are estimates and may occasionally be affected by circumstances outside our control.
Returns & Change of Mind
If you purchase from PokéBase online as a UK consumer, you normally have 14 days from the day you receive your order to tell us that you wish to cancel it. After notifying us, you normally have a further 14 days to return the goods.
Please contact us before returning an item so we can provide the appropriate return instructions. Items should be returned with all original components and packaging where reasonably possible.
You may inspect goods in the same way that you reasonably could in a physical shop. However, where an item has been handled beyond what is necessary to establish its nature, characteristics and condition, any refund may be reduced to reflect a resulting loss in value where permitted by law.
For collectible products such as trading cards and sealed Pokémon TCG products, opening packaging, booster packs, protective seals or other components can substantially affect the value of the product.
Unless the item is faulty, damaged, incorrect or otherwise required by law, the customer is responsible for the cost of returning a change-of-mind order.
When a valid cancellation applies, we will refund the price paid for the goods and the cost of our standard outbound delivery option where required by UK consumer law.
Nothing on this page affects your statutory rights.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or you believe an item is faulty or materially different from its description, please contact us as soon as possible.
Include your order number, a description of the issue and clear photographs where relevant. We will review the issue and arrange an appropriate resolution.
Your statutory rights under UK consumer law are not affected by this policy.
Trading Card Condition
For individual trading cards, please review the product photographs and stated condition carefully before ordering.
We aim to photograph and describe cards accurately. Minor manufacturing variations such as print lines, centring or factory imperfections may be visible in product photography and should be considered when purchasing collectible cards.
Contact Us
For questions about shipping, returns or an existing order, please use our Contact page. When contacting us about an existing purchase, please include your order number where possible.
Get in Touch